Refund policy

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Your satisfaction is important to us. If for any reason you are unhappy with an item, simply contact us. We will work with you to resolve any issues you have. Simply send an email to service@sonoranspice.com. Please include your order number so we can research the issue.

To be eligible for a return, you must return the item to us. This includes even if it was damaged. We must do this to prevent scams and fraud. Once we receive an item back, it is destroyed. You will then be refunded in full.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase. Alternatively, you can provide an email address and order number.

If an item is not directly manufactured by us, please do not send your purchase back to the manufacturer. You will need to send it back to us. These types of items have any other name than Sonoran Spice on them.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
service@sonoranspice.com.

Sale items (if applicable)
We will refund you for the amount you purchased.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@sonoranspice.com and send your item to: 16631 N. 91st Street Suite 104 Scottsdale, AZ 85260.

Gifts
We can only refund to the original purchaser's account.

Shipping
To return your product, you should mail your product to: 16631 N. 91st Street Suite 104 Scottsdale, AZ 85260

Depending on the reason for the return, we reserve the right to not have to provide a prepaid return label. Usually, the only case this applies is when a customer mistakenly places an order for the wrong item and does not cancel before it is shipped. Please contact us if this is the case and we will take it on a case-by-case basis.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All orders over a certain dollar amount will require a signature for delivery. we also reserve the right to require a signature for any orders we suspect might be fraudulent. 

Any order that requires a signature upon delivery that is undeliverable may be sent to a UPS or FedEx access point close to your location and this is subject to UPS' and FedEx's discretion. In this situation, you can sign up  for their free delivery redirect services and take control of your deliveries:

UPS:
https://www.ups.com/doapp/signupmychoice

FedEX:
https://www.fedex.com/en-us/delivery-manager.htm

INTERNATIONAL ORDERS: You are responsible for all customs fees and making sure an item can clear customs in your home country. There are hundreds of countries worldwide that we ship to. We cannot possibly know all of the applicable laws nor do we have the resources to manage all international shipments. You are solely responsible for managing your shipment's import once it leaves the United States. In most cases, a simple call to your local customs office can resolve many issues.

We are unable to send international return labels You are solely responsible for returning any order to us for any reason even if it is our fault. Our return policies and customer satisfaction policies only apply to United States of America orders. By placing an international order with us you accept all responsibility for customs delays, shipping delays, lost orders, customs duties applied, bottles with manufacturing defects, or anything else. We may in some cases make reasonable exceptions to this policy if there are deemed legitimate claims. We reserve the right for international purchases to make a determination of whether these claims are reasonable. If in doubt, and you are an international customer and do not want to be subject to these policies, do not purchase from us.