** TEMPORARILY UNAVAILABLE DUE TO COVID-19 ** Yes, if you live in Arizona you can pick up your order at our store in Scottsdale, Arizona. We are located at 16631 N. 91st Street Ste 104 Scottsdale, AZ 85260. You can either come to our store M-F 9:30 AM - 5 PM and browse our products or place the order online and it will be ready for you when you arrive.
Your shipping charge is what we pay the carrier to get the order to you. We do not charge extra for shipping and if you are overcharged we will refund you the difference. When you browse our site, our system sends the package weight and dimensions to the carrier and they return, in real time, the cost for the shipment. This is what you see at checkout. If you place a lage order (over 10 lbs) and feel you were overcharged shipping, please contact us. We can possibly reduce the cost by shipping your item in a single package or without the bottles.
When you place an order with us, we will try to ship it the very same day. During periods of high demand especially during the holidays orders may be delayed. When we ship your order, you will receive the tracking number. When the carrier picks up and scans the package, your tracking number will become active. We do not ship on weekends and holidays when carriers are closed. For a list of these holidays, please check here: https://about.usps.com/newsroom/events/ There are a few other days we may not ship items and those days are usually the day before or right after a holiday so our employees can spend time with their loved ones. We will post on the front page of our site a notice if one of those days is about to occur.
If you selected USPS International as your shipping service and you live in a country other than the USA your package may appear like it is stuck in a major city. This is usually not the case. What is happening is your package has departed the USA and is either on the way to your country or it is in customs in your country. The time between when it is in customs and when customs hand the package off to the carrier in your home country causes the delay from the time the package was last scanned. Once customs releases the package, the tracking will resume. In countries like Canada, India, etc., they may have thier own postal services that USPS hands the package off to. This means that if your package appears stuck, try going to your local country's postal service site. So say you live in Canada and you selected USPS International at checkout from our site. The package will likely depart the USA at Los Angeles International Airport and stop tracking from there. You can then go to the Canadian Post website and enter the USPS tracking number and you will see when your order clears customs and when it will be delivered.
All products ship in the bottle or bag as described on each product page. These bags and bottles are placed in boxes and surrounded by packaging material to keep your order safe. If you place a very large order on our site, say 10 lbs or more, we may send the item to you in a bag in a box configuration. You will be notified before hand if we do this. We do this for large orders because the shipping cost for large orders may be extremely high and we can eliminate the need to ship a bunch of bottles to you while giving you the option to significantly lower your shipping cost. In this case we will refund you the difference between the quoted shipping cost on our site to the actual shipping cost. You can also email us to request we do this for any order. Just send us an email to email@example.com.
Our peppers are grown in various locations around the world depending on the season. The differences in climate, soil, and season affect the peppers in different ways such as color and heat levels that occur depending on the crop. These are all natural variations that occur that are mostly out of our control. We strive to have the most consistant product as possible and if you have any concerns about an order please contact us, we are here to help.
If you selected CHECK as the payment method at checkout, did you actually send a check? We will not ship orders until we receive payment and the payment has cleared. If you did send a check, send an email to firstname.lastname@example.org and we will let you know the status of your order. If we do not receive a check within 20 days, your order will automatically be cancelled. If you selected CHECK as the payment method in error, simply place another order and sected a different payment method as the CHECK order will automatically be cancelled after 20 days.